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Dear Homeowner:
Neighborhood Association Management, Inc. is transitioning to a partnership with CINC Systems, LLC and Heritage Bank to provide your community’s payment processing, banking and web services. We think you will see a positive impact from these partnerships, and we look forward to continuing to provide you with the highest level of service.
Our transition to CINC will take effect on December 1, 2020. The transition period will occur for 2 weeks prior to this date through the end of December. Please note that during the transition period, you may experience a delay in some processes. It is imperative that we briefly suspend transactions in order to bring your community’s data into the new system.
For your convenience, Neighborhood Association Management, Inc. in conjunction with CINC Systems, LLC will provide the following methods of payment. Please note that all existing ACH/Online Payments will expire November 30, 2020.
1) ACH Payments: Neighborhood Association Management, Inc. in partnership with Heritage Bank can draft your bank account for your association assessments. Please complete and return the attached ACH Authorization form to Neighborhood Association Management, Inc. at P.O. Box 10968, Pleasanton, CA 94588, or email to noah@neighborhoodam.com no later than November 23, 2020 in order to have your December payment drafted from your bank account. All drafts will occur on the 10th of the month.
2) Online Payments: For a small convenience fee, you can make online payments using either e-check ($1.99) or a credit card (3.25%). To make your payments, please go to our website at nam.cincwebaxis.com. This website has been specifically designed to allow you the convenience of making your payments online and accessing your account information. On your first visit to the website, you will need to register for secure access. Simply click on the “Register” button and complete the information required. Once your registration request is reviewed and validated by Neighborhood Association Management, Inc., you will receive an email with a link to set your password. You can then log in with your email address and new password to make payments and access information about your community. The first day you will be able to make a payment is 12/1/2020.
3) Online Recurring Payments: Our website also allows you to set up automatic recurring payments. To setup your recurring payments, log into your account and then click the Pay Assessments Link. On the Pay Assessments page, you can choose to set up your recurring payments for e-checks or credit card by clicking on the New Recurring Echeck or New Recurring Credit Card link. The first day you will be able to set up a recurring payment is 12/1/2020.
4) Lockbox Service: You can send your payment by check to P.O. Box 1438, San Jose, CA 95109-1438. When writing your check, please make sure to make it payable to your Association and include your account number on the memo line.
5) If you would like to pay your assessments using an online bill payment service or your personal bank’s online payment service, you must delete and set up a new payee using the updated information below. This will ensure your payment is posted promptly.
Eden Shores Homeowners Association
c/o Neighborhood Association Management, Inc.
P.O. Box 1438
San Jose, CA 95109-1438
Please let us know if you have any questions regarding the transition to our new software or any of the features that will be available.
Sincerely,
Neighborhood Association Management, Inc.
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